How we work
We start by understanding your business. We define the scope, develop the solution and validate deliverables with you.
Our approach
A website, an online store and an integration have different needs. We analyse objectives, existing tools and available resources to propose a suitable way of working.
The proposal identifies what will be developed, deliverables, approval points and investment. The stages below are a reference: their application depends on each project’s size and scope.
Our stages
We support the project through agreed stages. Decisions and approvals help confirm what is ready and what needs adjusting.
We gather objectives, user needs and information about current operations. We identify what should change and the elements needed for analysis.
We propose the approach, deliverables, responsibilities and investment. We agree the schedule, dependencies and approval criteria before execution.
We organise content and requirements. We create the design, develop or configure the solution and prepare the specified integrations. We present deliverables at the agreed points.
We check functions covered by the project and present the solution for approval. We record corrections and confirm the agreed criteria before use begins.
We prepare publication or activation of the solution according to the approved plan. We deliver the specified materials and guidance and confirm the access needed for use.
Where ongoing support is part of the service, we review operation and agreed indicators. Improvements, maintenance and new features have defined scope and terms.
Effective collaboration
We define points of contact and communication milestones. Responses, content and approvals form part of the work plan.
Missing content, access or approvals may require the schedule to be revised. New needs are assessed before the scope changes.
What we define
Included work, materials to be delivered and exclusions. Revisions, formats and editable elements are set out in the proposal.
The work sequence, dependencies and approval points. Dates also depend on the elements and responses needed for the project.
Implementation costs and payment terms. Licences, subscriptions, hosting and other external services are identified where required.
Post-delivery services, assistance channels and response terms. Ongoing support depends on the service contracted.
Terms are set out in the proposal. New needs receive their own assessment.
From delivery to impact
Before work begins, we define what should work and how it will be checked. Where there are improvement objectives, we also agree indicators and how comparisons will be made.
We select functions and journeys relevant to the project. Tests, the data used and those responsible for validation are identified.
We confirm publication or activation conditions, access and the guidance required. Where the project requires it, we agree transition and recovery procedures.
We can track time per task, errors, solution usage or enquiries received. Each indicator needs a suitable data source and comparison period.
For automation and AI, we assess response quality, exceptions and the human review required. Functional testing and business improvement are different assessments; results are not guaranteed.
Frequently asked questions
No. We can start with your objectives and the difficulties you want to resolve. The initial analysis identifies the information required and the work to define in the proposal.
It depends on scope, integrations, content and approvals. The schedule is defined in the proposal and may be revised if requirements or execution conditions change.
We agree approval points and criteria. Your company appoints the responsible point of contact; decisions and adjustments required are recorded before the next stage.
Yes. We assess how the change affects deliverables, timescale and investment. Additional work depends on approval of the corresponding terms.
It depends on the proposal. Delivery, initial guidance and ongoing support have distinct scopes. We identify included services and assistance terms.
We start with the process and available data. We define tests, indicators and the human review required. Where appropriate and contracted, a pilot allows the solution to be assessed before wider use.
Tell us about your challenge. We help define the next step.