Repeated tasks
The same information is entered several times or passes through frequent manual tasks.
Automation and artificial intelligence
Fewer repetitive tasks. More time for your business.
We analyse your company's processes, identify two or three priority improvements and define a plan with indicators to evaluate the results.
The solution can combine system integration, automation and AI according to the process’s needs.
Where it makes sense to start
Scattered information
Data is spread across different platforms, documents and mailboxes.
Slow responses
Requests build up and require research or preparation before a response.
Examples
Applications in day-to-day business
Requests and customer service
Organise and classify requests, route them to the right team and prepare responses for review.
Documents and information
Extract and organise data from documents, with validation of relevant fields before integrating it into systems.
Sales and proposals
Support proposal preparation using validated information and track sales tasks and contacts.
System integration
Connect your website, online store and management systems to reduce duplicate entries and make information flows more consistent.
Reports and indicators
Bring together data from different sources and support the preparation and interpretation of reports, with checks on the information used.
Website assistants
Help visitors find information and route requests, with access to defined content and a handover to your team when needed.
These examples illustrate possible applications. Feasibility depends on your existing processes, data and tools.
Methodology
From assessment to use
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Assessment
We understand the process, tasks, people involved and tools used. We establish a baseline for the current situation.
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Plan
We identify two or three priority improvements, with objectives, indicators, dependencies and an implementation proposal.
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Pilot
We test the solution within a limited scope and assess operation, result quality and exception scenarios.
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Implementation
We integrate the solution into the defined systems, test flows and support your team in using it.
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Ongoing support
We compare results with the starting point and adjust the solution according to the ongoing support contracted.
What the assessment and plan define The assessment and plan identify priority improvements, the systems involved, evaluation indicators, human approval points and estimated implementation and ongoing support costs.
Request a digital assessmentIndicators
Results we can assess
We define indicators before implementation and compare the starting point with the results achieved under comparable conditions.
Time per task
Time needed to complete a task, including approval and exception handling.
Need for correction
Frequency of errors or results that require correction by your team.
Cost per operation
Execution cost, including your team’s work and the use of tools.
Indicators and objectives are agreed for each project. Results depend on the process and how the solution is used.
Responsible use
AI with clear criteria and human review
We define where AI supports the work, who approves results and how situations requiring action are handled.
Defined access
We agree which information can be used and who can access the solution.
Response review
We define which results require approval before an action or communication.
Exception routing
We prepare a handover to your team when a request or result requires action.
Proposal
A proposal tailored to the project
Assessment and plan
Process analysis, selection of improvements and definition of the work proposal.
Implementation
Configuration, development, integrations, testing and support for adoption.
Ongoing support
Maintenance, monitoring and adjustments, with scope and frequency defined in the proposal.
The proposal presents costs for each phase and separately identifies tools, licences and expected usage charges. Scope, timescales and terms are defined for each project.
Frequently asked questions
Before you start
Does automation always need AI?
No. Some tasks can be handled with rules and system integrations. AI can support information processing and response preparation where appropriate to the process.
Can you work with the tools we already use?
We start by reviewing your existing tools and integration options. The plan identifies what can be retained and any dependencies on licences, access or suppliers.
How do we evaluate results?
We agree indicators and establish a baseline before implementation. We then compare execution time, the need for correction or cost per operation, according to the project’s objective.
How much does it cost and how long does it take?
Cost and timescale depend on the process, integrations and ongoing support required. The proposal distinguishes assessment, implementation, ongoing support and tool costs.
How is company information handled?
We define the information required, access and approval points. The use of external services, data processing and responsibilities are assessed for each solution.
Does the solution work without our team’s involvement?
The level of autonomy is defined for each task. Actions and results requiring approval retain your team’s involvement, with exceptions routed appropriately.
Which task takes too much time in your company?
Talk to us about the process you would like to simplify. We help identify where to start.